UX

Gobierno español propone limitar tiempo de espera en llamadas de atención al cliente

31 May 2022

Con Customer Success Management el cliente no siempre tiene la razón: Opinión
26 Ene 2022
por Redacción IT Masters Mag
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Video
El rol estratégico de la experiencia del usuario (UX) para el profesional de las tecnologías de información08 Nov 2021
por  
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Aún postpandemia, el soporte al cliente seguirá al alza: Zendesk21 Oct 2021
por Redacción IT Masters Mag
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Video
IT Masters Sessions: Tendencias del customer experience y el punto de inflexión digital29 Sep 2021
por Mónica Mistretta
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El cliente en una nueva economía de experiencias
07 Sep 2021
por Mónica Mistretta
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Video
Economía de las experiencias: Entrevista con Galib Karim, VP Global de Avaya30 Ago 2021
por Mónica Mistretta
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Avaya Engage 2021: Nube y experiencia del cliente en el centro del futuro
26 Ago 2021
por Maricela Ochoa Serafín
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La IA, un factor clave también para el correcto funcionamiento del Internet de las Cosas
14 Jul 2021
por Redacción IT Masters Mag
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