CX

IT Masters Sessions

¿Cómo la GenAI puede ayudar a ofrecer una experiencia de cliente excepcional?

25 Abr 2024

Experiencia del cliente tiene nuevas oportunidades con AI, analíticos y la nube
27 Feb 2022
por Maricela Ochoa Serafín
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Con Customer Success Management el cliente no siempre tiene la razón: Opinión
26 Ene 2022
por Redacción IT Masters Mag
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<img width="1439" height="829" class="responsive-img" style="display: block;" src="https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249.jpg" sizes="(max-width: 300px) 100vw, 300px" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249-300x173.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249-811x467.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249-768x442.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249-230x133.jpg 230w, https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249.jpg 1439w" data-eio="l">
Aún postpandemia, el soporte al cliente seguirá al alza: Zendesk21 Oct 2021
por Redacción IT Masters Mag
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<img width="1280" height="720" class="responsive-img" style="display: block;" src="https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk.jpg" sizes="(max-width: 300px) 100vw, 300px" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk-300x169.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk-811x456.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk-768x432.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk-230x129.jpg 230w, https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk-710x400.jpg 710w, https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk.jpg 1280w" data-eio="l">
Video
Una fórmula para empujar la agilidad empresarial desde la experiencia del cliente15 Oct 2021
por  
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<img width="1920" height="1080" class="responsive-img" style="display: block;" src="https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751.png" sizes="(max-width: 300px) 100vw, 300px" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-300x169.png 300w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-811x456.png 811w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-768x432.png 768w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-1536x864.png 1536w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-230x129.png 230w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-710x400.png 710w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751.png 1920w" data-eio="l">
Video
IT Masters Sessions: Tendencias del customer experience y el punto de inflexión digital29 Sep 2021
por Mónica Mistretta
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El cliente en una nueva economía de experiencias
07 Sep 2021
por Mónica Mistretta
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<img width="1920" height="1080" class="responsive-img" style="display: block;" src="https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801.png" sizes="(max-width: 300px) 100vw, 300px" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-300x169.png 300w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-811x456.png 811w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-768x432.png 768w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-1536x864.png 1536w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-230x129.png 230w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-710x400.png 710w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801.png 1920w" data-eio="l">
Video
Economía de las experiencias: Entrevista con Galib Karim, VP Global de Avaya30 Ago 2021
por Mónica Mistretta
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Customer Experience: Nueva prioridad de los departamentos IT
16 Jun 2021
por Maricela Ochoa Serafín
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